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Most questions we receive are about moving money between your account and your e-wallet. This page covers the account-to-wallet path directly — Maya top-ups, Coins. ph balance checks, InstaPay transfers — so you have the answers before you open the cashier. Availability depends on local law and eligible regions.
The questions collected here come from returning members who already have a wallet open and want to know the exact steps. We organised them around three practical moments: funding your account, checking a transaction, and reaching support when something looks off. For deposits, Maya and Coins. ph are the two rails most members use on mobile. The deposit screen shows available methods when you are logged in — what you see there is the confirmed list for your account. InstaPay transfer receipts are useful to keep on hand: if a deposit does not reflect within the window shown on screen, support asks for the reference number from that receipt. Transaction records live inside your account under the History section. Each entry shows the method used, amount and status. If you spot a mismatch — for example, your Maya app shows a completed transfer but the account balance has not moved — open a support ticket with the receipt reference and the timestamp. Do not re-submit the payment until support confirms the first one failed. That single step prevents duplicate charges and keeps your record clean.
These figures reflect the structural layout of 7jl site — the categories available in the lobby, how you can access them, and the languages the interface supports. They are not projected counts or invented performance figures.
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When your FAQ answer points you toward a live resolution — a stuck deposit, a login issue, an unrecognised transaction — these are the three ways to reach the team. Have your account email and any relevant receipt reference ready before you open the conversation; it moves things along noticeably faster.
The chat icon appears on every page after you log in. Use it for deposit status questions, wallet verification steps, or anything that needs a back-and-forth reply. Quoting your InstaPay or Maya reference in the first message saves a round of follow-up.
Send transaction queries to the support address shown in your account settings. Email works well for detailed questions where you need to attach a screenshot or Coins. ph receipt. Include your registered account email in the body so the team can pull your history without asking.
The ticket form under Account Help lets you log an issue with your transaction ID already attached. This is the path to use for escalated payment disputes — the ticket creates a paper trail and links directly to the transaction record in your history.
The answers on this page reflect the actual account flow and payment rails configured for 7jl site — not generic copy borrowed from another product. We update entries when a payment method changes state or when a support process is adjusted.
Every FAQ entry here started as a question a returning member actually sent to support. We took the answer the team gave and wrote it into a form the next member can read without opening a ticket. That keeps the language grounded and the steps accurate.
We name only Maya, Coins. ph and InstaPay because those are the verified local rails on this account. We do not list methods that are unavailable. If the cashier screen shows a method not covered here, the answer is always: check the cashier screen directly — it reflects the live state.
You will not find made-up minute counts on this page. Processing time depends on the payment rail and network state. The status shown in your account History section is the correct reference — not a number we wrote here without evidence.
Where an FAQ answer tells you to check a screen or follow a field, that path exists in your account right now. If something has moved — a menu label changed, a step was added — support can walk you through the current version during a live chat session.
Whether you open Tongits Tournament in the table games section, load Party Blackjack Live in the live casino, or check a basketball market in the sportsbook, the underlying account is the same one. Your wallet balance does not separate by section — a deposit made through Maya is available across all three areas immediately. The same applies to transaction history: every bet, every deposit, every withdrawal from any section appears in one combined History log. Support routes do not change by game type either — live chat reaches the same team whether your question is about a Bingo 30 Ball round or an InstaPay transfer pending in the cashier.
Bubble Beauty and Balloon Fiesta Crash sit in the slots area. Your Coins. ph or Maya balance funds them from the same wallet as everything else. gameplay and prize rounds are mechanics built into each title; the wallet just holds your balance.
Party Blackjack Live runs in the live casino section with real dealers. The table minimum and maximum shown on screen are per-table settings — your account wallet is shared, not a separate live-casino balance.
Tekken Esports Betting and basketball markets including PBA and NBA lines are in the sportsbook section. The same InstaPay deposit that funds a slot session also covers a sports bet placed in the same session without any transfer between sections.
Login, wallet top-up, transaction history and support tickets work the same regardless of which section you are in. There is no separate sportsbook account or live casino wallet — one login, one balance, one history.
The design choices on this platform come from how members actually navigate on mobile — wallet first, then game choice. These four elements are the ones returning members mention most often when they explain why they keep coming back.
The cashier opens with your balance front and centre, with Maya and Coins. ph as the first method options. You do not scroll through unrelated screens to find the deposit field. The layout is built for a member who already has their e-wallet open on another tab.
Titles from CQ9, PG Soft and Microgaming make up a large part of the slots section. You can see which studio built each game from the game card before you open it. RTP figures are shown only where the studio exposes them inside the game itself.
The menu, cashier, and History section are all reachable in two taps from the home screen on mobile. No part of the account flow requires a desktop visit. If you are checking a transaction receipt on your phone, the History page loads the same data as the desktop view.
One History log covers every section — slots, live tables, sportsbook, crash games. When you need to send a reference number to support, you pull it from the same place regardless of which game or bet type generated the transaction.
These are the questions support receives most often. Each answer points to the step or screen inside your account where you can verify the current state. If the answer here differs from what you see on screen, the screen is correct — reach support to flag the discrepancy.
Open your Maya app and copy the reference number from the completed transfer. Then open a live chat or submit an in-account ticket and paste that reference number in your first message. Do not resend the payment until support confirms the first transfer either failed or is still being processed.
Log in and go to the History section inside your account. Every deposit, withdrawal and bet record appears there in one list. You can filter by date to find a specific Coins. ph or InstaPay transaction. The reference number on each entry is what support uses if you raise a query.
InstaPay is available as a deposit rail where your bank supports it and where local law permits. The cashier screen shows which methods are active for your account when you are logged in. If InstaPay does not appear in your cashier, check with your bank that outbound InstaPay transfers are enabled on your account.
The History section shows each withdrawal with a status tag — pending, processing or completed. The timeline depends on the payment rail you chose and the network state at the time. If a withdrawal stays in pending status beyond the window shown on the withdrawal screen, raise a support ticket with the transaction ID.
No. One account balance covers everything — slots, live casino tables like Party Blackjack Live, and sportsbook markets including basketball and Tekken Esports Betting. A Maya deposit made on the home screen is immediately available across all sections without any transfer step.
Have your registered account email, the transaction reference number from your Maya, Coins. ph or InstaPay receipt, and the date and time of the transaction. Providing all three in your first message means support can pull the record immediately without back-and-forth to confirm your identity.